Frequently Asked Questions

We recommend reserving your equipment as soon as possible to ensure availability, especially during peak season (cooler months). Advanced booking is recommended for weekends and holidays, as these are our most popular dates. However, we can often accommodate last-minute requests, so it's always best to fill out our 'Contact Us' form.

Yes, we require a 50% deposit at the time of booking to reserve equipment and date. 

Our equipment is designed to accommodate children of various ages, typically ranging from toddlers to young children. We offer different sizes and configurations to ensure safe and enjoyable play for all age groups.

Safety is our top priority. Our ball pits and soft play equipment are constructed with high-quality materials and adhere to strict safety standards. We regularly inspect and maintain our equipment to ensure it meets safety requirements and is in excellent condition for each rental. Our party planners are also SIOTO.org certified.

Our ball pits and soft play equipment are versatile and can be used both indoors and outdoors, depending on your preference and space availability. However, please ensure that outdoor locations are flat, dry, and suitable for safe play.

Unfortunately our equipment can not get wet so if there is any chance of rain all soft play and ball pits will need to be in a covered area or inside. In case of inclement weather, we understand that outdoor events may need to be rescheduled or relocated. 

We take cleanliness and hygiene seriously. Before and after each rental, our team thoroughly cleans and sanitizes all equipment to ensure it’s safe and hygienic for use. We use industry-standard cleaning products and techniques to maintain a clean and healthy environment.

We understand that circumstances may change, and plans may need to be adjusted. Our cancellation policy allows for cancellations with a full refund if made at least 3 days prior to the scheduled rental date. Cancellations made within 72 hours of the rental date may incur a cancellation fee (50% deposit). Please contact us directly for specific details regarding cancellations and refunds. We strive to be flexible and accommodating to ensure a positive experience for our customers.

We are licensed and insured so we are able to set up at parks, however each situation and circumstance is different. Any event requiring a generator will incur additional fees.

You are responsible for any damage or excessive dirtiness that occurs during your rental period. You and your party planner will do a thorough inspection of the equipment at set up and pickup.